We’re here
when you need us

Our friendly team is available across the week. Reach out by phone, email or visit us in Surry Hills.

Get in touch

Send us a message

We’ll get back to you within 72 hours. If the matter is urgent,
please contact the clinic via telephone 02 9332 0400.

After-Hours Care

If you require urgent medical attention outside our operating hours, call our after-hours doctor on 0434 857 619 to arrange a home visit, if clinically appropriate.

The suitability of a home visit will be determined by the consulting Doctor based on your clinical needs.

Visits 6:00pm – 10:00pm	$500 call-out fee
Visits 10:00pm – 8:00am	$800 call-out fee

In the event of an emergency our closest emergency department is St Vincent’s Hospital.

We hope you had
a great experience.

We'd love to hear your positive feedback, or your suggestions on how we can do better.

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Frequently asked questions

Personal information

Your personal information is private and confidential. A copy of our Privacy Policy can be requested from Reception.

Reminders

We send you recalls/reminders by SMS/mail for follow up consultations and test results. We are committed to preventative health and support Commonwealth and State Reminder programs. This means we may occasionally send you information by SMS/mail on these programs such as Vaccinations and Cervical Screening. If you do not want to receive these reminders, advise your Doctor, Allied Health Practitioner or reception

Test results, scripts, referrals

Book an appointment with your Doctor to discuss your test results. Reception cannot give these results to you for privacy reasons. For referrals, letters or repeat scripts, speak to reception and note this will incur a $40 administration fee

Transferring medical records from our practice

This applies if you are:

Requesting your own medical records
Requesting a child’s medical records (parent or legal guardian)
Requesting records for a deceased patient (authorised POA or Executor)

Medical Records Request Form

Third-party requests

For authorised third parties requesting records on behalf of patients or providers, including insurers, solicitors, government agencies, or other authorised organisations.

Third-Party Medical Record Request Form

What we need to process your request

A completed online request form with Signed consent and proof of identity (which will require your signature and consent, as well as proof of identification)
Payment of an administrative fee (Our team will contact you to confirm the fee)
Please allow up to 5 weeks for processing

Translation services

Please let reception know if you need help with translation or communicating with your Doctor or Allied Health Practitioner. Telephone translation 131 450 Auslan interpreter 1300 287 526

Private Billing – FAQs

Why should I pay a private fee?

At our practice, we passionately believe in providing access to high quality healthcare to our community. As a private billing practice, we are able to meet the rising costs of running a practice to minimise wait times, retain high quality GPs, provide valuable consultations and facilitate services like Women’s Health so that you and your family receive the healthcare that you deserve in a family friendly environment.

No Medicare Card

Patients without a valid Medicare will pay a private fee and are not eligible to receive a Medicare rebate.